Delivery and Tracking
Product
- How can I clean and protect my shoes?
- Do you offer a repair service?
- My shoes are uncomfortable, can I return them?
- I have a faulty product that I bought online.
- I have a faulty product that I bought in store.
- I have a faulty product but I can't find my receipt. What do I do?
Order and Payment
- Do you ship internationally
- When will I be charged for my order?
- Can I use a card that's not registered in UK?
- What payment methods can I use online?
- Why has my order been cancelled?
- How many items can I purchase in a single order?
Returns Refunds & Exchanges
- I have a Gift Card/eGift, can I return it for a refund?
- What is the returns policy?
- How can I return my online order?
- How can I return something I bought in store?
- How can I exchange my order?
- Why is my order not eligible for return?
Appointments Measure & Fit
- How can I book a childs fitting appointment?
- How can I amend/cancel my childs fitting appointment?
- Can I book a quiet hour appointment for my child?
- I have a query regarding the fit of my child's shoes following a fitting appointment
- Do you sell gauges to measure at home?
- How do I measure my child's feet at home?
Promo Gift Cards & eGifts
- How do I check the balance of my Gift Card/eGift?
- Where can I purchase a Gift Card?
- When will my Gift Card/eGift expire?
- Where can I use my Gift Card/eGift?
- Can I use my Gift Card/eGift as part payment?
- My Gift Card/eGift order has not arrived